FAQ

Repairs are generally possible. Please contact us by email or phone. If you send us a photo by email, we will respond with details such as whether repairs are possible and an estimate. Damage to the metal fittings or chain may require replacement.

Repairing chains and metal fittings can be expensive, so we may recommend replacing them. Please feel free to ask us, as we will contact you with the best solution after you show us the actual item or photos.

You can also purchase just one, so please contact us.

Depending on the product, some items can be changed from pierced earrings to earrings, while others cannot. Please contact us for details.

We also sell netsuke on our website. We only have a limited number of colors, so if you would like to see a color you already own, please send us a photo and we will let you know if it is in stock.

Due to the rising prices of bullion and metal fittings, the prices may be changed without notice. Also, if the prices are listed on other companies' websites, the timing of changes may differ from those on those websites.

Changes may be possible if made before the product is shipped. If you notice any changes, please contact us as soon as possible.

If you cancel your order before it is shipped, please contact us as soon as possible.

If you are unable to enter the desired quantity, please contact us and we will let you know if the item is in stock.

You can order by phone, fax, email, etc.

Yes, it is possible. Please let us know if you have an approximate date for when you will be visiting.

Please contact us by phone or email and we will reserve the item for you. Please allow approximately one month for your visit.

Changes may be possible if made before the product is shipped. If you notice any changes, please contact us as soon as possible.

Sorry, we only ship domestically.

We can ship your order via Yamato Transport. However, we may not be able to accommodate your request depending on stock availability and delivery destination, so please specify a delivery time with ample time to spare. If your order is urgent, please contact us by phone.

For Click Post delivery, you cannot specify a delivery date and time. Please select Takkyubin.

Prepayment: Within 2-3 days after payment confirmation, Cash on delivery: Within 1-2 days, Postpaid: Within 1-2 days *If in stock. Ships only on weekdays.

We accept the following payment methods:

• Advance payment: Bank transfer / Postal transfer / Paypal
  
• Credit card payment: Visa/Mastercard/JCB/American Express
  
• Smartphone payments: Apple Pay, Google Pay, Shop Pay
  
• Cash on delivery
  
• NP deferred payment

Changes may be possible before the product is shipped. Please contact us as soon as possible.

The product will be sent to you by Net Protections, a payment on delivery agent, at a later date, so please complete the necessary procedures. If you have not received the product within 10 days of receiving it, please contact us.

Unlike rust, tarnish on silver is relatively easy to remove. It can be caused by hydrogen sulfide in the air, sweat, water, etc. It is especially prone to tarnish in high humidity.

There are cleaning cloths and liquids for silver. If you have something you have at home, you can clean it by rubbing it with wet baking soda or toothpaste. Wipe off the water immediately after washing. However, please be aware that the black color may come off if the item is intentionally blackened or plated. Also, please be careful with items that contain stones.

After use, wipe with a soft cloth and store away from air.

There are many products that are not listed on the website. If we have them in stock, we can sell them, so please contact us. If you can tell us any information you remember about the item or design, we can check it with images, etc. Even if you are not interested in purchasing, it is okay, so please feel free to ask us.

Please contact us via the inquiry form.